UX research interviews

Most teams love user interviews, but the process can feel heavy. You need to find participants, send invites, follow up, handle calendars, and still show up ready. After the call, you spend hours trying to turn notes into something useful. Sound familiar?

Askiva is built for this exact situation. It helps UX teams run interviews end to end. You can start a study quickly, invite people, schedule sessions, run interviews on Zoom, and get a clean transcript with themes and summaries. You spend less time on admin work, and more time learning from real users.

When this works best

Askiva fits well if you do customer discovery, usability interviews, concept tests, or ongoing product feedback. It is also useful when research needs to move fast and stay consistent across the team.

Maybe you are a UX researcher. Maybe you are a product designer who also runs research. Or maybe you are a PM who needs answers this week, not next month. In all cases, the pain is usually the same. Too much time goes into the work around the interview, not the interview itself.

What Askiva helps you avoid

Scheduling is often the first problem. One interview can take thirty minutes. But booking it can take two days.

The second problem is synthesis. You have recordings, notes, maybe even a transcript. Still, making clear themes and a short report takes a lot of focus.

And then there is the team problem. One person writes notes in one format, another person uses a different style. Stakeholders ask for quotes and decisions, and you end up rebuilding the story again and again.

Askiva helps reduce this friction so you can keep research moving.

How a UX workflow looks in Askiva

You start with a goal. What do you want to learn? You can add your interview questions or just describe the topic and the study type.

Then you share participants or a list. Askiva supports the flow where invites and scheduling become simple, so you do not spend your week sending reminders.

When it is time to meet, the interview happens on Zoom with an AI interviewer. It follows your structure and keeps the conversation on track. If something is unclear, it can ask a follow up question to get better detail.

After the session, you get the transcript. You also get a summary and themes so you can quickly see what matters. You can share outputs with your team and keep everyone aligned.

A simple example

Let’s say you want to test a new onboarding flow. You run ten interviews this week. Next week you run ten more. Each time, you can review the transcript and themes, and you start to notice the same issues showing up. Confusing copy. A missing step. A moment where people hesitate.

Now you have real quotes and clear patterns. You can act on them faster.

UX interview questions you can use

Discovery questions:

• What made you start looking for a solution like this?

• What is the hardest part of your workflow today?

• What do you do right now instead of using a product like ours?

• What would a good result look like for you?

Usability questions:

• Can you show me how you would do this task?

• What do you expect to happen when you click here?

• What feels confusing or slow in this step?

• If you could change one thing on this screen, what would it be?

Concept questions:

• What do you think this feature is for?

• What would make you trust it?

• What would stop you from using it?

• How would you explain it to a teammate?

About consent and transparency

If you interview participants, you need to clearly tell them what the interview is about and that transcription is used. Your organization manages that relationship and consent. Askiva supports structured workflows during pilots so teams can stay clear and responsible.

If you want to run more UX interviews without extra admin work, Askiva can help. Request a demo and we will show a workflow based on your team’s needs. We usually reply within 24 hours.